{"xsrfToken":"500caa8f6eb0fbdf35006c86a40b5bfae434b04a_lout","branding":{"id":"2","key":"ps","name":"PasswordFree Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#0b3b75","headerLinkColor":"#ffffff","headerLinkHoverColor":"#155299","headerLinkHoverBGColor":"#155299","headerBadgeColor":"#155299"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to PasswordFree Support","sharedPortalName":"PasswordFree® Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to PasswordFree Support","sharedPortalName":"PasswordFree® Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ps","projectId":10002,"serviceDeskId":2,"name":"PasswordFree Support","description":"<p>Welcome! You can raise a request for PasswordFree Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"17","name":"BigCommerce users: Submit a Request for PasswordFree Support","descriptionHtml":"","callToAction":"BigCommerce users: Submit a Request for PasswordFree Support","introHtml":"<p>Use this form to submit a service request, or contact support at support@identite.us.</p>","icon":10553,"iconUrl":"https://passwordfree.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[4],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://passwordfree.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[4],"key":""},{"id":"21","name":"Shopify users: Submit a Request for PasswordFree Support","descriptionHtml":"","callToAction":"Shopify users: Submit a Request for PasswordFree Support","introHtml":"<p>Use this form to submit a service request, or contact support at support@identite.us.</p>","icon":10553,"iconUrl":"https://passwordfree.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[4],"key":""},{"id":"9","name":"WordPress users: Submit a Request for PasswordFree Support","descriptionHtml":"","callToAction":"WordPress users: Submit a Request for PasswordFree Support","introHtml":"<p>Use this form to submit a service request, or contact support at support@identite.us.</p>","icon":10520,"iconUrl":"https://passwordfree.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"PasswordFree™"}],"orderMapping":{"3":[17,9],"4":[21,17,9,13]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzk0NmE0My1hOWY0LTQzMGUtODk1MC02M2IyZDYwNWEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3MTQxODksIm5iZiI6MTc0NDcxMjk4OX0.WQr4btyCkXjBsTKn6pwGNpKbIQDyy_LYGUUeWBDmFQU","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"33946a43-a9f4-430e-8950-63b2d605a3fb","tokenDurationInMins":20}},"reqCreate":{"id":21,"projectId":10002,"form":{"name":"Shopify users: Submit a Request for PasswordFree Support","descriptionHtml":"","callToAction":"Shopify users: Submit a Request for PasswordFree Support","intro":"<p>Use this form to submit a service request, or contact support at support@identite.us.</p>","instructions":"","icon":10553,"iconUrl":"https://passwordfree.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/21","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/21","calendarParams":{"firstDay":0,"date":"2025-04-15T13:29:49+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzk0NmE0My1hOWY0LTQzMGUtODk1MC02M2IyZDYwNWEzZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3MTQxODksIm5iZiI6MTc0NDcxMjk4OX0.WQr4btyCkXjBsTKn6pwGNpKbIQDyy_LYGUUeWBDmFQU","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"33946a43-a9f4-430e-8950-63b2d605a3fb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8,"updated":"2024-09-16T06:47:15.235493063Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[21],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Shopify users: Submit a Request for PasswordFree Support ","submit":{"lock":false,"pdf":false},"templateFormUuid":"afe9caf3-14a5-4b3f-8e3c-176ad84756df"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"94d41708-898f-423d-88d3-c29be77b033d"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"77547c79-b4c3-4a9b-b631-9ec6bced27e5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"af475528-b759-4136-a7cc-d2897baa8733"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"a46f0324-5b62-451b-bd0f-112c196f2741"}}]}],"conditions":{},"sections":{},"questions":{"22":{"type":"ts","label":"First Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"ts","label":"Last Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Describe the issue","description":"Please enter the details of your request. To ensure the fastest service, please include as much information as possible ","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"afe9caf3-14a5-4b3f-8e3c-176ad84756df"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8,"updated":"2024-09-16T06:47:15.235493063Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[21],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Shopify users: Submit a Request for PasswordFree Support ","submit":{"lock":false,"pdf":false},"templateFormUuid":"afe9caf3-14a5-4b3f-8e3c-176ad84756df"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"94d41708-898f-423d-88d3-c29be77b033d"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"77547c79-b4c3-4a9b-b631-9ec6bced27e5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"af475528-b759-4136-a7cc-d2897baa8733"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"a46f0324-5b62-451b-bd0f-112c196f2741"}}]}],"conditions":{},"sections":{},"questions":{"22":{"type":"ts","label":"First Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"23":{"type":"ts","label":"Last Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Describe the issue","description":"Please enter the details of your request. To ensure the fastest service, please include as much information as possible ","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"afe9caf3-14a5-4b3f-8e3c-176ad84756df"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=passwordfree","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"500caa8f6eb0fbdf35006c86a40b5bfae434b04a_lout","baseUrl":"https://passwordfree.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://passwordfree.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"33946a43-a9f4-430e-8950-63b2d605a3fb","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3b2fbd0431ad40e6bf1f896c7a948858","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}